Mission
Information Technology Services delivers technology strategy, services, and solutions to enhance Lake Forest College’s core mission by achieving excellence in our operations and anticipating the needs of students, faculty, and staff as they pursue their educational and professional goals.
Values
Information Technology Services upholds these core values: communication, collaboration, transparency, people-first, security, innovation, and accountability. In support of these values, ITS team members pledge to:
- Create transparency through open and proactive communications.
- Cultivate collaborative relationships with each other and with all members of the campus community.
- Employ innovative thinking in our technology plans and solutions.
- Enhance security by promoting best practices and focusing on people, process, and technology.
- Serve with empathy and accountability within our division, the College, and IT community-at-large.
Vision
“Driving digital transformation and creating partnerships towards building an engaged campus with innovative IT solutions and exceptional customer service”
ITS envisions a future for Lake Forest College where the power of technology can be harnessed to transform our business processes, learning spaces, and the lives of our students, faculty, and staff, positioning Lake Forest College as adaptable and innovative and an exemplar of liberal arts education in the 21st century and beyond.
Under this vision, we strive to create an environment where leading-edge technology is pervasively deployed and used. Moreover, we strive for a culture of service that
- Enriches the academic experience,
- Promotes the innovative and effective use of technology to support teaching and learning,
- Supports the efficient administration of the College through effective business systems, streamlined processes, and information sharing,
- Promotes a culture of inquiry and evidence, where data and analytics are applied to academic and administrative planning and decision-making,
- Develops a community of empowered technology users and responsible digital citizens, and
- Is underpinned by a reliable and scalable technology infrastructure that provides for maximum flexibility, security, and disaster recovery.
Service Desk
| Contact Info: | servicedesk@lakeforest.edu | On campus - x5544
Off campus or cell phones - 847-735-5544
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| Our Service Desk Webpage | https://servicedesk.lakeforest.edu/ | |
| Hours: | During the Academic Year: Monday - Thursday 8 am to 7 pm, Friday 8 am - 5 pm During Breaks and Summer - Monday - Friday 9 am to 4 pm
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The Service Desk is your primary point of contact for any technology-related issue. The Service Desk team works closely to assess and channel requests to the right person to help.
The Service Desk can assist you in a variety of ways, including:
- Troubleshooting computers, printers, and other hardware that are not working properly
- Fixing network access problems
- We can help you reset your password
- Resolving email issues
- Moodle and Panopto use questions
